Refund policy

Bullish Designs: Customer Terms & Return Policy

(In accordance with South African consumer law and international directives)

1. Purpose and Legal Standing

These Terms and Conditions outline your rights and obligations when transacting with Bullish Designs (“the Company”). All transactions are governed in accordance with:

 

  • The Consumer Protection Act 68 of 2008 (CPA),

  • The Electronic Communications and Transactions Act 25 of 2002 (ECTA), and

  • Applicable international consumer directives (including the EU 14-day cooling-off period, where relevant).

 

2. Returns & Refunds Policy

2.1 General Return Terms

We offer a 14-day return period from the date of receipt of goods. To be eligible for a return:

  • Items must be unworn, unused, and in original packaging,

  • Tags must be attached,

  • Proof of purchase (invoice or receipt) is required.

 

Returns must be requested in writing via email: nina.bullishdesigns@gmail.com.

Approved returns may be sent to:

📍 12 Fairview Crescent, Milnerton Ridge, Cape Town, 7441.


Return shipping details will be provided upon approval. Items returned without prior written authorization will not be accepted.

 

2.2 Excluded from Refund or Return

In line with Section 55(6) of the Consumer Protection Act, refunds or exchanges will not be accepted on items exposed to conditions that constitute customer negligence, misuse, or improper storage, particularly the following:

Pre-Warned Risk Exclusions:

  1. Exposure to direct sunlight or fire: Leather and wood are sensitive to UV and heat; fading, cracking or warping caused by these will void warranty.

  2. Ink, pens, markers or dyes: Accidental or intentional marking or staining is not covered.

  3. Sharp objects: Scratches, cuts, punctures or abrasions caused by knives, tools, or similar items will not qualify.

  4. Mould or mildew: Leather is porous and must be stored in dry, ventilated conditions. Refunds will not be issued if items are placed in damp, humid, or mould-prone environments (e.g., bathrooms, garages, closed storage).

  5. Customers  to follow to strict use of leather care and placement supplied with each product.

 

2.3 Custom & Sale Items

  • Custom or personalised items (including bespoke finishes, monogramming, or special orders) are non-refundable, in terms of Section 17(3) of the CPA.

  • Sale or promotional items are final and may not be returned unless defective upon receipt.

 

3. Damages & Incorrect Orders

Please inspect all deliveries upon receipt.

If your order arrives damaged, defective, or incorrect, notify us within 48 hours of delivery. Include clear photos and a description of the issue. We will review the claim and, if validated, arrange a replacement, repair, or partial refund, in line with Section 56 of the CPA.

 

4. Exchanges

Should you wish to exchange an item, the fastest process is to complete a return (subject to approval) and place a new order. Exchange fulfilment is subject to product availability at the time of the new order.

 

5. European Union – 14-Day Cooling-Off Right

If you are a Customer residing in the European Union, you are entitled to cancel or return an order within 14 calendar days of delivery, for any reason, and without explanation. Returned items must be in original, unused condition, with packaging and proof of purchase.

 

6. Refund Process

Once your return is received and inspected, we will notify you of the outcome.

If approved, a refund will be processed to your original method of payment within 10 business days. Please note that processing times may vary depending on your bank or credit provider.

If 15 business days have passed without a refund confirmation, contact: nina.bullishdesigns@gmail.com.

 

7. Legal Disclaimer & Limitation of Liability

Bullish Designs shall not be liable for indirect or consequential damages resulting from customer misuse, unauthorised modification, or environmental damage to our products. Our liability is strictly limited to the original purchase value of the item.

 

8. Governing Law

These terms shall be governed by the laws of the Republic of South Africa, and any dispute arising will fall under the jurisdiction of the Western Cape Division of the High Court, unless otherwise resolved by alternative dispute resolution mechanisms.

 

9. Customer Service & Complaints

We are committed to fair treatment of customers and compliance with consumer law. For any complaints, feedback or further legal clarity, please contact us directly. We value your trust.

nina.bullishdesigns@gmail.com